Delivery and Returns Policy for https://genditmerch.co.uk/

1. Delivery 1.1 We offer delivery services within the United Kingdom only. 1.2 The estimated delivery time is 7-14 business days from the date of purchase (please note that the Lapel Pins currently advertised will be available for delivery at the end of July 2023). Please note that this is an estimated timeframe and delays may occur due to unforeseen circumstances. We will make our best efforts to deliver your order within the specified timeframe.

2. Delivery Charges 2.1 We offer free standard delivery on all orders within the United Kingdom.

3. Order Processing 3.1 Once your order has been successfully placed and payment has been confirmed, we will begin processing your order. 3.2 Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or delivery issues resulting from incorrect or incomplete address information.

4. Returns and Refunds 4.1 We strive to ensure your satisfaction with every purchase from our website. If you are not completely satisfied with your order, you may request a return or exchange subject to the following conditions:

4.2 Eligibility:

• Returns or exchanges are accepted within 14 days of receiving your order.
• The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
• Personalised or custom-made items may not be eligible for return or exchange unless they are defective or damaged.

4.3 Return Process:

• To initiate a return or exchange, please contact our customer service team at enquiries@gendimerch.co.uk with your order details and reason for return.
• Upon approval, we will provide you with instructions on how to return the item(s).
• Please ensure that the item(s) are securely packaged to prevent any damage during return shipping.
• We recommend using a trackable shipping method for your return.

4.4 Refunds:

• Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the item(s) received are defective or damaged.

4.5 Exchanges:

• If you wish to exchange an item for a different size, colour, or style, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability. If the desired item is not available, a refund will be processed.

5. Damaged or Defective Items 5.1 In the rare event that you receive a damaged or defective item, please contact our customer service team immediately upon receipt of the item. 5.2 We may require you to provide photographic evidence or return the damaged or defective item(s) before processing a refund or exchange.

6. Contact Us If you have any questions, concerns, or requests regarding our Delivery and Returns Policy, please contact our customer service team.

Please allow a reasonable period for us to respond to your inquiries.

Please note that this Delivery and Returns Policy is subject to change without prior notice. The most recent version of the policy will be posted on our website.

Address: GENDIT Merch. Newlands. North Shields. Tyne & Wear. NE30 3UL.

Effective Date: May 2023